Help Center

Yes! All our items are sourced from trusted Japanese suppliers and brands, bringing you real-deal cuteness straight from Japan 🇯🇵

We specialize in kawaii goodness: plushies, keychains, stationery, accessories, toys, gashapon, and more!

Sometimes yes, sometimes no — popular items go fast, so if you see something you love, grab it before it's gone! You can also add items to your wishlist and we’ll notify you if they come back.

Yes! We ship worldwide so you can enjoy our products no matter where you live!

All our products are sourced directly from Japan and shipped from our warehouse in Hong Kong or Guangdong for faster and more efficient processing.

Shipping usually takes 7–12 business days, depending on your location. You’ll receive a tracking number once your order is dispatched!

If your order hasn’t been shipped yet, we’ll do our best to help you change or cancel it. Just message us as soon as possible!

Shipping is $9.95 — but it’s FREE for all orders over $85!

Once shipped, you’ll receive a tracking number by email. You can also check it directly on our website under “Track My Order”.

Sometimes delays happen due to customs or local post — but we’re always here to help you check and make sure it arrives safe and sound.

You can return your order within 15 days — no reason needed. Just make sure the items are unused and in their original condition. Please note that return shipping costs are at your expense.

If your item arrives damaged or has an issue, contact us within 30 days and we’ll send you a replacement — no stress, no drama, just love 💗

Just reach out to us through the chat (bottom-right corner) or by email (hello@fuwaki.co) — we’ll take care of the rest!

You can reach out via our live chat (bottom-right of the screen) or send us an email (hello@fuwaki.co). We’re here to help — fast, friendly, and always free!

We usually reply within 24 hours (often much faster). Hang tight, we won’t leave you hanging !